At Envyndine (www.envyndine.com), our goal is to ensure your orders are delivered as efficiently and quickly as possible. Please read our shipping terms carefully to understand the delivery process and timelines.
1. Shipping Area
We ship to all territories within the United States. At this time, we do not offer shipping to other countries.
2. Order Processing
Once your payment is confirmed, your order will be processed for shipment. Processing time may vary, but typically takes 1 to 3 business days. You will receive an email notification once your order has shipped, containing tracking information where available.
3. Estimated Delivery Times
Delivery times for the United States may vary depending on your location and the shipping method used. Our delivery estimates are based on the average shipping times of our logistics partners and can range from 10 to 30 business days for most destinations within the United States.
Please note that this timeframe is an estimate and not a guarantee. Factors such as holidays, adverse weather conditions, customs processes (if applicable), and the efficiency of local postal services can cause delivery delays.
4. Order Tracking
Once your order has been shipped, we will provide a tracking number if the shipping method used offers this feature. You can track the status of your delivery via the tracking link provided in your shipping confirmation email or directly on our website in the "Track Order" section.
5. Shipping Costs
Shipping costs may vary depending on the weight, dimensions of the products, and the final destination. The exact shipping cost will be calculated and displayed in your shopping cart and on the checkout page before you complete your order. We may offer free shipping promotions for orders that meet certain criteria, as announced on our website.
6. Delivery Address
It is the customer's responsibility to provide a complete and correct shipping address at the time of purchase. Envyndine is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer. If an order is returned due to an address error, additional reshipping costs may apply.
7. Delivery Delays
While we strive to ensure your orders are delivered within the estimated timeframe, we cannot be held responsible for delays caused by circumstances beyond our control, including but not limited to logistical issues with carriers, customs delays (if applicable), or force majeure events.
8. Delivery and Receipt
Please ensure that someone is available at the delivery address to receive the order. Otherwise, the carrier may leave a delivery attempt notice, and the order may be redirected to a local post office for pickup or further delivery attempts may be made, according to the carrier's policy.
9. Damaged or Lost Packages
If you receive a damaged package, please contact us immediately, providing photos of the damage. We will investigate the situation with the carrier and do our best to find a solution. In the case of a lost package, we will initiate an investigation with the carrier, and if the loss is confirmed, we will arrange for a reshipment of the order or a refund, as appropriate.
10. Contact Us
If you have any questions or concerns about our shipping terms, please contact us through the communication channels provided on our website, Contact Us.
By making a purchase from Envyndine, you agree to these shipping terms. Thank you for your understanding and patience.