At Envyndine (www.envyndine.com), our goal is to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer return and refund options in accordance with the terms described below.

1. Return Request Period

     You can request a return within 7 days from the date you received your order. After this period, we will not be able to accept return requests.

2. Conditions for Return

     For a return to be accepted, the products must meet the following conditions:

• They must be in their original condition, without signs of use, damage, or alterations.
• They must be returned with all original packaging, tags, manuals, and accessories included.
• Products that have been opened, used, or damaged by the customer will not be eligible for return, unless they have a proven manufacturing defect.

3. Return Process

     To initiate a return process, please follow these steps:

1. Contact our customer support team through the communication channels provided on our website, informing them of your order number and the reason for the return request.
2. Our team will provide you with detailed instructions on how to proceed with shipping the product back to us.
3. Pack the product securely to prevent damage during transit. We recommend using the original packaging if possible.
4. Ship the product back to the address provided by our customer support team, within the stipulated timeframe.

4. Return Shipping Costs

     The shipping costs for returning a product may be the responsibility of the customer, except in the following cases:

• If the product has a proven manufacturing defect.
• If we shipped the wrong product due to our error.

     In these specific cases, Envyndine will bear the return shipping costs, providing a prepaid shipping label or instructing you on the shipping procedure with reimbursement of costs.

5. Inspection and Approval of Return

     Once we receive the returned product, our team will conduct an inspection to verify that the return conditions have been met. If the return is approved, we will proceed with the refund or exchange process, according to your request and the availability of the product for exchange.

6. Refund Process

     The refund will be processed within 7 business days after your return is approved. The refunded amount will be credited back to the original payment method used for the purchase. The time it takes for the refund to be effectively credited to your account may vary depending on your financial institution.

7. Exchanges

     If you wish to exchange a product, please contact our customer support team to check the availability of the desired item. The exchange process will follow the same return conditions described above, and the shipment of the new product will be made after we receive and approve the original returned item. Shipping costs for the exchange may be applicable.

8. Products Not Eligible for Return or Refund

     The following types of products may not be eligible for return or refund, unless they have a proven manufacturing defect:

• Intimate or personal hygiene products that have been opened.
• Personalized or custom-made products.
• Products on sale or clearance, unless otherwise specified.

9. Contact Us

     If you have any questions or need to initiate a return process, please contact our customer support team through the communication channels provided on our website.

     By making a purchase from Envyndine, you agree to these return and refund terms. Our commitment is to provide a satisfactory and transparent shopping experience.